Emergency Family Roadside Assistance

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As a member of Complete Benefits Plan, you are entitled to all services described immediately upon receipt of your membership card and/or membership materials.

As a member of Complete Benefits Plan, all expenses covered under the Roadside Protect Program are limited to One Hundred Dollars ($100.00) for any single claim, with a limit of 3 claims per membership year. Any additional expenses beyond this limit will be your responsibility to pay to the Roadside Contractor. Services include the following:

• Towing – When your vehicle is disabled due to mechanical breakdown, the Roadside Assistance Administrator will arrange for a Roadside Contractor to tow it to the nearest service facility.
• Flat Tire Assistance – A flat tire will be changed with your spare tire. If, for any reason, the spare is not usable, the lug nuts cannot be removed or the vehicle has two flat tires with one usable spare, towing will be provided in accordance with the towing provisions.
• Fuel Delivery Service – An emergency supply of fuel of up to three (3) gallons will be delivered if your covered vehicle runs out of fuel. You will be responsible for the cost of fuel.
• Lock Out Service – If your keys are locked in the vehicle, assistance will be provided to gain entry into the vehicle. In the event the keys are lost and a replacement key is required, you will be responsible for the total cost of a new key.
• Jump Start – Jump start service will be provided to start your vehicle.
• Winching/Extraction – If your vehicle is stuck in a ditch, mud or snow, but it is accessible from a normally traveled roadway, service will be given to either tow or winch the vehicle.

Eligible vehicles include all self-propelled vehicles with a gross vehicle weight up to 10,000 lbs. Vehicles must be designed, licensed and used for private, on-road transportation.

Complete Benefits Plan provides emergency roadside assistance nationwide through independent contractors for the convenience of its members. If you need emergency roadside assistance anywhere in the continental U.S., Alaska, Hawaii, Puerto Rico or Canada, simply call the toll-free customer service number listed within your membership materials. This number can be reached 24 hours a day, 7 days a week. We will dispatch a service truck to you while you are on the phone with one of our customer service representatives.

This emergency road and tow benefit applies to any non-commercial vehicle you are driving at the time of disablement. Any car owned, leased or borrowed by you, your spouse or associate member will be covered.

This service may not be used as a substitute for regular maintenance necessary to keep a vehicle in good condition. Excessive claims may result in non-renewal or cancellation of your membership benefits (see terms and conditions).